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[Issue] Invalid Authorization Key
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[DK]PapayaPlay
Posts: 41Admin 
Beginner
This is to address that we are aware of the situation and help players who are having the Invalid Authorization Key issue. We realize that many players have contacted the Help Desk regarding this as well but have not received an answer regarding this yet. We are working through the tickets as quickly as possible but we have a large overflow at the moment so it is taking much longer than normal.
To help speed up the process and to help anyone else who may having this issue, please read below:
This issue was likely caused by either an incorrect first or second password. The fault is not your own, as it seems it may have changed during the migration. A possible cause could have been the use of special characters which were not transferred correctly between servers. (We do allow special characters in passwords though)
Regardless, some players have had success logging in without this issue by changing their password here: https://www.papayaplay.com/account/recoverpwd.do
If this does not fix your issue, please send the following information to our Help Desk here: https://support.papayaplay.com/hc/en-us.
We will require this info so we can reset your login information through our database:
Required info:
Nexon account ID you transferred from:
Papaya Play ID:
Papaya Play Email:
Character name, class, and level of the character(s) on the account:
Please do NOT post this information the forums as it is a public forum and your information should remain private.
Thank you for your extended patience in this matter and we hope to be able to see you in-game soon!
To help speed up the process and to help anyone else who may having this issue, please read below:
This issue was likely caused by either an incorrect first or second password. The fault is not your own, as it seems it may have changed during the migration. A possible cause could have been the use of special characters which were not transferred correctly between servers. (We do allow special characters in passwords though)
Regardless, some players have had success logging in without this issue by changing their password here: https://www.papayaplay.com/account/recoverpwd.do
If this does not fix your issue, please send the following information to our Help Desk here: https://support.papayaplay.com/hc/en-us.
We will require this info so we can reset your login information through our database:
Required info:
Nexon account ID you transferred from:
Papaya Play ID:
Papaya Play Email:
Character name, class, and level of the character(s) on the account:
Please do NOT post this information the forums as it is a public forum and your information should remain private.
Thank you for your extended patience in this matter and we hope to be able to see you in-game soon!
Comments
I was on my nub earlier, and went to change channel and was kicked back to loging screen. I left him on for long time and got lagged out I think but was able to log in straight away.
the problem could be the connection to the servers rather than the client side having the problem. have you tried resetting your router etc?
@0lbie2 that's what it does, it can either go right through or it can give you trouble for 30 minutes. I have tried so many things, even from my end to make sure it wasn't the game its self. when I try logging in the morning my time it can go right through for 2 accounts, certain parts of the day I can be hassling with it for 30 minutes to 2 hours off and on. I did not have this problem when nexon ran(which was only a week ago. so it confusses me what could of changed on my end in such short time), actually I never had a problem logging with any company up until now, unless it was like with gamehi where they actually did have the 5 minute wait error and had a long maint to repair it. one of my theory is the servers are too full for only 3 and with so many people coming back its a overload or possibly just a code needs changed.
Once I log on, I cant change server or refresh the client (which is frustrating because friends will go to mitera or do something that has to do with changing servers and I cant because I know I will be kicked) like I could before because then I know I am struggling to get back on and its frustrating typing in everything over and over. we just want to be kept in the loop on this issue so we can feel relaxed this wont be continued for the rest of our involvement with dekaron because we do enjoy it and want to keep playing ^^Nexon account ID you transferred from:<==I already transfer
Papaya Play ID:I got it
Papaya Play Email:(psycho_nanosuit@hotmail.com)<=====I followed you advice But I can't recieve recover password in my inbox
And i dont remember every single char on my 10 accounts.
That's ridiculous.
You find are more quick solution..
if u got in ID( %&$#) any of that. u can not change ID NAME. only password.
GMs should give us chance to change the ID NAME
I am only missing my main char which is the 1 I enjoy playing the most.so I'm off to send yet another ticket at lest I now have 5 of 7 after changing pw on other accounts
That happens that nobody helps me to recover my account I enter putting the ID and PW and normal enter but then when I put the second key sends me to a nexon page to be able to recover my account and how do I recover my account please ..