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• MrDeyveeN Posts: 419Approved Member Intermediate

  August 2016

  Si tu comprends l'anglais :

  (si tu ne comprends pas l'anglais n'hésites pas à envoyer un message au support [https://support.papayaplay.com/hc/en-us] en expliquant ton problème).

  
  

  If your account was hacked/stolen, you have to send a email to support@blackshot.com explaining your problem with the following information:

  
  

  - Account ID (used to login):

  - Character Name (in game name):

  - Previous Character Names (previous in game names):

  - Registered E-mail Address:

  - Security Question & Answer:

  - Date of registration (As accurately as you can remember. Search your E-mail for any account registration E-mails related to TwoWar, Vertigo or BlackShot)

  - IP address (Find out at www.whatismyip.com. Can you remember what it was when you registered your account?):

  - Last payment transaction (3 Transaction IDs if you made any payments, you should have a transaction ID or Order ID on your mobile phone, E-mail, or etc. Ex.-Trans ID: 20140510133019359500):

  - Last login (last time that you successfully logged in);

  - When were you hacked (When you first noticed that your account was accessed by another users);

  
  

  After checking all the information and making sure that you are the real owner of the account, we will change your data (email and password) and send it to your email.

  
  

  If by any chance you don't have access to your account's registered email, send it from your current email and mention that you don't have access to your old email anymore.

  
  

  If we have reason to believe your account has been compromised (hacked/stolen) we will put your account under "Investigation Ban" to protect both your account and your information. In this case please follow the steps above and we will unblock it after making sure that the problem is solved and only you have access to it.
  

  
  

  Team Blackshot

  
  

  
  

  
  

  
  

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  Stopped playing because of Blackshot Revolution.
  #bringbacktheoldblackshot
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• Arwen_GameMasters Posts: 70BS GM Beginner

  August 2016

  Si le problème n'est pas résolu, envoie-nous un Ticket au support.
  

  
  
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