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unban my acount :(

EclipseBREclipseBR Posts: 2Approved Member Beginner
edited July 2016 Technical Support
hello, come contact I had my stolen and haacked account, soon after I left the game ... please want my account again as soon as possible, before the offender change the master of my clan (_UnLinK) 


I also have some pictures taken to prove that the account is my

Comments

  • MrDeyveeNMrDeyveeN Posts: 419Approved Member Intermediate
    Hello,

    Don't share such informations on the forum.

    If your account was hacked/stolen, you have to send a email to support@blackshot.com explaining your problem with the following information:

    - Account ID (used to login):
    - Character Name (in game name):
    - Previous Character Names (previous in game names):
    - Registered E-mail Address:
    - Security Question & Answer:
    - Date of registration (As accurately as you can remember. Search your E-mail for any account registration E-mails related to TwoWar, Vertigo or BlackShot)
    - IP address (Find out at www.whatismyip.com. Can you remember what it was when you registered your account?):
    - Last payment transaction (3 Transaction IDs if you made any payments, you should have a transaction ID or Order ID on your mobile phone, E-mail, or etc. Ex.-Trans ID: 20140510133019359500):
    - Last login (last time that you successfully logged in);
    - When were you hacked (When you first noticed that your account was accessed by another users);

    After checking all the information and making sure that you are the real owner of the account, we will change your data (email and password) and send it to your email.

    If by any chance you don't have access to your account's registered email, send it from your current email and mention that you don't have access to your old email anymore.

    If we have reason to believe your account has been compromised (hacked/stolen) we will put your account under "Investigation Ban" to protect both your account and your information. In this case please follow the steps above and we will unblock it after making sure that the problem is solved and only you have access to it.

    ______________________________________

    Security Tips from the Blackshot Team:

    - Do not use the same name for your login ID and in game name;
    - Create a strong password by using a combination of lowercase (a) and upercase (A) characters and numbers. For example: vv8UVqfm;
    - Never share your ID and Password with anyone in any circumstances!
    - Enable, if possible, the 2 Step Verification security process in your email account;
    - Change your password regularly;
    - Save your security question and answer on a safe place and also your transaction ID's from BSC payments;

    Team Blackshot

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    Stopped playing because of Blackshot Revolution.
    #bringbacktheoldblackshot
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  • DIABO_GameMastersDIABO_GameMasters Posts: 1,325BS DSH Professional
    Hi EclipseBR,

    Please forward that information by email to support@blackshot.com and do not share it here or elsewhere.

    Have a nice weekend.
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