Support Costumer Service Unfair

just want to tell you what happen to me. i wait for so long hoping my character get fixed but after i wait for so long support told me that i do account sharing even its not. i got hacked so i didnt know what happen to my character since the hacker got em. i already explained my side but they said i explained already thats why they cant give it back. LOL im confused, i explained very well and i got proof that i got hacked of changing email and password of mine. they didnt think the other side i think gm's here think one sided only. i want to know you people what happen to me so you can be careful. so i want justice for this i didnt work and earn money and donate alot on this game just to experience this. thank you thumbs down on this.