Wtf papaya youre support gives no answer?

and on website says (acces not allowed) i know its not banned its just a bug 

i have made a ticket and waited 7 days for answer now i have a friend he waited 12 hours or less an got A ANSWER i have lost so much time and events during waiting for this put youre shit together i hvae spend alot of money into this game and this is how i got threaten? really answer my ticket