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Bug steam_api.ddl

K4tsumy_K4tsumy_ Posts: 9Approved Member Beginner
edited December 2016 Technical Support
Hello i cant play blackshot since 3 week , when i start the game they said , they missing " steam_api.ddl " for play , i tried to uninstall 1000 time , download " steam_api.ddl" , but nothing work help me

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  • JasonGameMastersJasonGameMasters Posts: 471Member, BS GM Intermediate
    edited December 2016
    Hello K4tsumy_,

    please join on our Discord (https://discord.gg/0xbhDjsOK2lW7BYJ) the "Waiting For Support"-Channel.
    There you're going to be supported by a member of the GM-Team as soon as possible.
    Thanks in advance!

    Regards,


    GA-Jason


    Note: Post has been moved to the proper section.
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  • K4tsumy_K4tsumy_ Posts: 9Approved Member Beginner
    I dont have time to do discord , can you help me via pm  i want to play..
  • Menta_GameMastersMenta_GameMasters Posts: 304BS GM Intermediate
    Hello K4tsumy_

    This issue is probably due to either your antivirus or your windows firewall blocking the game's files/folders, so please before anything, add your whole Blackshot folder to your antivirus or windows firewall's exclusion list & trusted applications/folders by following the steps mentioned in this topic (http://forum.papayaplay.com/index.php?p=/discussion/175/help-antivirus-firewall-exclusion-list ).


    Afterwards, please download and replace this steam_api.dll file with the one you have in your Blackshot installation folder, which is by default in C:\Program Files\Blackshot\Blackshot. File link: http://www72.zippyshare.com/v/aaWgFwuP/file.html 

    Please let us know if your problem persists by sending us a ticket through our support system:  https://support.papayaplay.com/hc/en-us/requests/new

    Kind regards,
    GM-Mentalist
  • K4tsumy_K4tsumy_ Posts: 9Approved Member Beginner
    I can lauch my game for downloading patch , but at 80% they said blackshot doesnt work ...
  • Menta_GameMastersMenta_GameMasters Posts: 304BS GM Intermediate

    Hello again K4tsumy_,

    Kindly notice that this issue can be due to multiple PC-related issues, in order to help you with it, we kindly ask you to download TeamViewer 11 and join our Discord server [ https://discordapp.com/invite/0xbhDjsOK2pvy5s8 ] , go to channel '' Waiting for support '' , and ask/wait for GM-Mentalist and I will help through it.


    Kind regards ,
    GM-Mentalist

  • K4tsumy_K4tsumy_ Posts: 9Approved Member Beginner
    edited December 2016
    Well my discord is bugged , can you go to teamspeak please ?
  • Menta_GameMastersMenta_GameMasters Posts: 304BS GM Intermediate

    Hello again K4tsumy_,

    Unfortunately, we don't provide support via teamspeak anymore. But you can access our discord server, not just through the application but also through the web browser by simply clicking on this link > https://discordapp.com/invite/0xbhDjsOK2pvy5s8 < and after, you will have to enter an alias/name and you're good to go. Once you're in, please join "Waiting for support"  and ask/wait for GM-Mentalist and I will help you via teamviewer.


    Kind regards ,
    GM-Mentalist

  • K4tsumy_K4tsumy_ Posts: 9Approved Member Beginner
    Hello Mnetalist still not working since your verify my pc and since i did what you tell me to do..
  • DIABO_GameMastersDIABO_GameMasters Posts: 1,325BS DSH Professional
    edited December 2016

    Hi K4tsumy_ ,


    First of all I sincerely apologize for the late reply.


    This being said, please join us on our Discord and we will try to help to solve this problem via Teamviewer:

    https://discord.gg/0xbhDjsOK2lW7BYJ

    Thanks in advance and we sincerely apologize for the inconvenience.



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