Characters missing in game play, Guild, and levels.

Ok I stopped playing for the last few months, I log back into game and noticed I have toons missing in game play. I see them in the Guild but not in game, Revenna lvl 134 Concerra I see in guild but not in list of characters. 2nd guild formed by Black Wizard is gone also. I also noticed some of my toons have dropped in level. Do you know how long and boring it is to level up. I had one in crespo and several others in the doomed maze. What's the deal with this? Yes I have submitted a ticket awaiting response. This issue is not acceptable by no means please resolve this issue.