GM Dragon was correct about it being client side

Comments

• NomenNesci0 Posts: 43Approved Member Beginner

  January 2017 edited January 2017

  1. GM Dragon did not say it was a client side issue (some issues are client sided, but not the main one)

  2. GM Dragon detected a multiple causes to the problem

  3. GM Dragon contacted some experts and they told him that the basic issue is on hosting provider's side

  4. GM Dragon was told by his bosses that they will not look into it and solve it, because the hosting company is not willing to do anything

  
  

  Proof: try to play through anonymizers of IP/VPN and all your problems will be gone (except Windows issues, but we are not talking about those). Those anonymizers remove all unnecessary data when they forward your packets to Dekaron hosting server. Hosting server sees no VPN, no subnetworks, nothing "suspicious" and lets you play. Otherwise, it cuts you off suspecting some shady activity. Classical false-positive caused by rough filtering...

  Reminder: Nexon had same issues and they did solve it in 2 months and eventually even changed the hosting service to more responsive one.

  
  

  P.S. The issue has nothing to do with antivirus or firewall on your PC, try what I suggested above and you will see...

  
• northeastazu Posts: 222Approved Member Trainee

  January 2017

  I've always used Avast and never had any problems with the game. Try it, it may just work for you, I've always suspected antivirus and firewalls probably cause the majority of problems people experience.
• Stryder1 Posts: 39Approved Member Beginner

  January 2017

  NomenNesci0 if it was a problem with the hosting provider then how come doing what I did yesterday solved my issues? If it was because of the hosting provider then how come some ppl can play and others can't? Also how do you know so much info about what GM Dragon found out? He did not post any of that in his forum post?
  
• NomenNesci0 Posts: 43Approved Member Beginner

  January 2017

  @Stryder1

  You are right, I did not get my information from forum posts, but it is correct nevertheless.
• Alii031 Posts: 342Approved Member Intermediate

  January 2017

  I don't remember exactly what GM dragon said but he did not even sound sure since the company would not investigate more. All I know for me is, playing all through the last 4 companys who owned this game, I never experienced this before, where I login, get to char screen, click connect, go back to the login area OR I finally get on game, I rarely try to switch channels anymore unless im setting shop for the night, so I stay to one server but when I do its 50/50 I will either get kicked or actually make it to the other channel. What is strange to me is, I have had the same computer, changed nothing since the transfer to papaya, I was able to login without fail and change server all the time. I agree with who said if they made the servers more responsive, I don't think anyone would have this problem, even when they have tried in the last 2 months, the ones who didn't have this issue from the beginning are now experiencing it too. If the servers were set correctly, we wouldn't need to change anything on our end. Sometimes certain players need to make somewhat of a change in their computer settings but that's for minor things, this is a big problem for many now. There are few lucky ones who have no issue at all.Im not trying to place blame but I just wish something would get figured out to put this issue in the past already. And for those antivirus programs automatic on your computer can be turned off, and even if they are on, they really don't perform well security wise anyway, I don't believe windows firewall/defender are the cause, I don't even use those and im still having to deal with this issue all the time.
• Stryder1 Posts: 39Approved Member Beginner

  January 2017

  @Alii031 Ty for commenting on this as well. It is possible that each of us have different problems that lead to the same thing happening or the same experience of login/dc.It is also possible that different issues could be the cause and different fixes could help. I guess the way I should have worded this or made it sound was that for me the problem was client side. I was able to troubleshoot it and find out that between upgrading my internet to roadrunner turbo, changing antivirus and disabling firewall and defender seemed to fix it. I see now that this may not be the fix for all and that some of it may be on Papayas end. I apologize for this. Maybe if we tried to troubleshoot it and eliminate all problems of it being on the client side and then send in a ticket with pc specs, isp info, and etc that it would force Papaya to look at each individual problems for a fix/cause. Do we have any other GM's looking into this besides what Dragon was looking into? Can a current Gm weigh in on this as well? Again I apologize for making it sound like everyones issues lied on the client side.
  
• NomenNesci0 Posts: 43Approved Member Beginner

  January 2017

  To help more people understand what are we dealing with, lets look at "areas" where problems might appear, so we can easier distinguish between the issues:

  
  

  1. Client on your PC - there are minimum and recommended requirements regarding hardware/software we should have in order to play the game, but it is practically outdated and should be changed accordingly to real situation. All the players with minimum requirements complain that the game is unplayable, so Papaya should either change requirements or streamline game engine/data flow/protection in order to meet them. I am not talking about bugs here, but about regular, bug-free gameplay. Normally, you should not be forced to experiment with Windows settings, AV settings, disk space, overclocking or whatever in order to enjoy yourself as you should. Only when this is ironed out, we can look at specific glitches or bugs which may occur and solve them 1 by 1.

  
  

  2. Your internet provider - crappy service can influence a lot, specially if you share bandwidth with your whole neighborhood and guaranteed speeds (if you have that at all) are very low (upload specially), or your provider keeps assigning you dynamical IP address at random times for whatever reason they may have (bad wiring or setup or policy). Anyway, some players changed 3+ providers until they finally settled with the one they were satisfied. Some others are not in position to do that, so they have to fight that battle by themselves. Experiences are so much different from each other, that I can't elaborate in more details, but there are many specialized forums on internet dedicated to the matter.

  
  

  3. Game hosting provider -  being responsible for flawless service and enforcement of net policies, GHP uses complex filtering and protection in order to separate the good from the bad. GHP must protect itself from various attacks (DDoS is the most famous one) that target the service itself or from those that want to exploit something in order to gain some benefit. Also, they allow only some world areas to access by applying IP filters. They measure packet quality, latency and even check some data in order to block cheaters, robots (non-human entities) and such. All those filters and defensive setup must be fine tuned, otherwise we will have legitimate players being cut-off and for wrong reasons at that, or we will have abuses (duplicating items was very popular).

  
  

  4. Master engine and software - includes authentication part, game database, player database, fiscal database, play engine, communication part, portal, forum,... in other words a complex software setting, where all parts should talk flawlessly between them. Master programmer must be very meticulous by nature in order to keep everything in line and must note absolutely everything in order to iron-out glitches and bugs. I noticed in the last 9 years that most of the bugs are consequence of not paying attention to details such as naming convention or code page consistency, to name only few. A fix is usually not a real and lasting, but only the quick one, until the next maintenance and is forgotten (notification sucks), thus the same bug is bound to be repeated. Example: when applying the winter setting in Ardeca by copy-pasting it from last years', they forgot about the previous patch that introduced player statues in central area, so they made a quick fix by rollbacking everything and now we have winter with no statues, which will return probably with spring or A19. Regarding authentication part: 2nd password does NOT protect you from keyloggers or a "friend" whom you give username & password so he could make some payments to your account... Having U:P is absolutely ENOUGH to take control of your whole account!

  
  

  Unfortunately, [GM] Dragon was the only one that could grasp this (on Papaya's side) and was willing to tackle problems, one after another... Shifting blame was not his game and Papaya's bosses (owners) are unwillingly kept in dark or they simply choose not to care...