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Xincode error how to fix it

NidavahNidavah Posts: 65Approved Member Beginner
General
So game start to load and after some time i  got this security alert error by xincode, tho i dont have antivirus atm running etc

Comments

  • kayat143kayat143 Posts: 16Member Beginner
    Same as mine.... Xigncode error 
  • MateaB1MateaB1 Posts: 351Approved Member Intermediate
    Could be a glitch, it happens sometime... Go to bin\xigncode folder and delete .exe and .log files there. If you still can't start game normally, then it's not a glitch, but more serious matter (windows system/drivers/apps).
  • jamiesjamesjamiesjames Posts: 61Approved Member Beginner
    @MateaB1 so were you able to run and play the game after you did delete the ".exe" and ".log" files in bin\xigncode folder??

    I believe this is due to their recent Security Solution Update which they need to revise ASAP.
    Dr. Strange
  • MateaB1MateaB1 Posts: 351Approved Member Intermediate
    edited February 2017
    As I said in previous post, it can be a glitch which happens randomly (could be many reasons, no need to go into them here and now). It happens to me once or twice per moth and in 90% of the cases I can normally play after I delete those files. Only once during last year I had to restart PC (probably leaking memory after too many clients opened/closed caused the glitch).

    Regarding Security Solution Update, some AV programs saw Dekaron or Xigncode as a virus/trojan/worm. Was that fixed?
  • frkx1337xxfrkx1337xx Posts: 22Approved Member Beginner
    edited February 2017
    Having same issue, plus the "fix" doesn't work. It is something they did or didn't do in the last maintenance since I could play fine yesterday/last week/ last month. 

    Also, never encountered this issue before. 
     Lv 190 Segnale 
     Healing Hands
     Senior Blue Knight 
  • jamiesjamesjamiesjames Posts: 61Approved Member Beginner
    @MateB1
    No, some AV programs still detects or consider our Dekaron or Xigncode executable file as a virus/trojan/worm.... so as a workaround, one must just have to "Ignore" or apply "No Action" whenever your AV provides a pop-up detection.

    I once accidentally selected/clicked "quarantine" while in the middle of a pvp in-game and the Dekaron crashed and close. LOL
    Dr. Strange
  • [DK]Gismo[DK]Gismo Posts: 240Approved Member Trainee
    Issue has been reported to the team.
    jamiesjames
  • NidavahNidavah Posts: 65Approved Member Beginner
    @MateaB1

    i dont have any .exe or log files in xgincode folder o.o just 4 x .xem files 1 x xigncode and 1 x xm.

    thats all what is in xigncode folder located in bin
  • fegyibagi11fegyibagi11 Posts: 36Approved Member Beginner
    Same here no see exe or log files ...
  • jamiesjamesjamiesjames Posts: 61Approved Member Beginner
    well the Papaya TechSupport Team is already looking into this so hopefully it can be fix within the next 24hours.

    Thanks GM @[DK]Gismo

    Dr.Strange
    Dr. Strange
  • fegyibagi11fegyibagi11 Posts: 36Approved Member Beginner
    Me too send support tick but no answers

  • [DK]Gismo[DK]Gismo Posts: 240Approved Member Trainee
    A reminder, Office staff live in the timezone of PST. I usually see messages around 9am PST when people start arriving.
  • xxxTetrixxxxTetrix Posts: 18Approved Member Beginner
    Good bye runes.. i am wondering is it gona be refunded.
  • HipatiaHipatia Posts: 59Approved Member Beginner
    Does anyone managed to get online after the "Security Solution Update"?
    The drops of the sweat build up the Master!
  • MateaB1MateaB1 Posts: 351Approved Member Intermediate
    If you are looking for those files I mentioned, you must turn on viewing the extensions, so full names are xigncode.log and xm.exe if I remember correctly (not so sure). Atm I have no problems with that update and am running Windows 10, 64-bit. Maybe it affects only other Windows versions, hard to say...
  • frkx1337xxfrkx1337xx Posts: 22Approved Member Beginner
    Basically the files without .xem are the ones MateaB1 is talking about. 
     Lv 190 Segnale 
     Healing Hands
     Senior Blue Knight 
  • fegyibagi11fegyibagi11 Posts: 36Approved Member Beginner
    Someone can evolution?
  • HipatiaHipatia Posts: 59Approved Member Beginner
    How long does it take to fix that or at least to rollback that "Security Solution Update"(solution LOL)?
    The drops of the sweat build up the Master!
  • NZX005NZX005 Posts: 135Approved Member Trainee
    Why bother updating the xigncode which added more problems when up to this moment there are still vachackers in the game LOL.
  • [DK]Gismo[DK]Gismo Posts: 240Approved Member Trainee
    Heard back from Xigncode,

    The issue seems to be around if falsely detecting some normal drivers on Windows7.
    We were not the only game effected.
    Xigncode is making the patch but eta is unknown.
  • h2obrrh2obrr Posts: 290Approved Member Intermediate
    Win 10 x64 and I cant play either, so it os not only win7, btw do you guys test those things before applying?
    image
  • [DK]Gismo[DK]Gismo Posts: 240Approved Member Trainee
    edited February 2017
    These type of general patches are just rolled out from Xigncode.
    But as I said we were not the only game that was effected.
    I will note that my antivirus did want to flag the client, but ofc I told it to bugger off.

    If you are still having an issue, please either send a report or bump your ticket to the support team so they can recommend things to try and mitigate the issue. be sure to include the error code information you are getting.

    I know they have been recommending to turn off background programs to see if anything is interfering.
  • khobra2khobra2 Posts: 85Approved Member Beginner
    @[DK]Gismo The problem is xigcode with AMD Evolved games or rapter ... evry1 who uses amd grafic card just go task manger and disply the amd program which runing in ur computer thats happend to me on nexon aswell and i fixed it last time i iformed GM Vero with the issue while back on nexon.
  • khobra2khobra2 Posts: 85Approved Member Beginner
    Evry1 who uses AMD have this issue here right ? do as i said game will work 
  • legendarnalegendarna Posts: 5Approved Member Beginner
    It's fixed already. 
  • wolfesorewolfesore Posts: 0Member Beginner
    Can't they at least make an announcement? Or just say if they're looking into it? >_> It just happened today for me...
  • accmarianoaccmariano Posts: 0Member Beginner 
    When will it be fixed?
  • stefkehstefkeh Posts: 0Member Beginner 
    I receive the xigncode error OxE019100B around a minute after starting the client. Yesterday everything was fine, nothing changed as far as I know. I did what MateaB1 mentioned. Also closed other programs and reïnstalled the game but nothing helped so far. 
    Any other posible solutions?
  • h2obrrh2obrr Posts: 290Approved Member Intermediate
    Im with NVidia and same error, dont blame AMD for xigncode error.

    PC is clean Just hardware drivers, so I wont waste time with BS, like antivírus and other programs since there are none.
    image
  • gonza166gonza166 Posts: 0Member Beginner
    domo soluciono el problema de XSG ERROR ? 
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