Support Team? Hello?

Does anyone in papaya even look at the submission in their support site? I've been banned and I didn't even do anything worthy of banning. Can anyone in papaya team give me something to look at, criteria for banning etc. I've been playing for a few months already I've invested a lot of time on it, then I just get banned immediately without any warnings or such? or even the reason for I was banned? I AFK'ed to eat, when I came back I was already banned. What did I do to deserve that ban? Please reply immediately.