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Account update failed (91040)

ldarkapfelldarkapfel Posts: 19Member Beginner
English
Hey since latets Update on 21st of June I always get this error when I try to login.
Can someone help me?

Comments

  • v0nndutchv0nndutch Posts: 652Member Intermediate
    Support a ticket to Nexon as it's still under there ownership and down to them if there is an account problem.
    WarRock Beta Player since 2006!
    Mike
  • ldarkapfelldarkapfel Posts: 19Member Beginner
    @v0nndutch well they aren't responging since last Update. I can't play for 8 days now and my premium and other stuff still expires....
  • PonuryPonury Posts: 219Member Trainee
    Were your account banned in the past?
    And did you agree for migration?
    My friend have same problem .. After the ban expired he could play for 2-3 days and got that error.
    This is definitely a problem on the Nexon side ... If you agreed for migration I think that Papaya could help you somehow, but there is no other wait than waiting for an answer from Nexon.
    Btw. did you write a ticket to English support or other language?
    Playing War Rock since 04/2007
  • ldarkapfelldarkapfel Posts: 19Member Beginner
    Yes my Account was banned in the past.
    But I got unbanned around 2nd of June.

    I also agreed for Migration. I could play until last Update. I created 2 Tickets one in german and one in english but the english just merged my english ticket into the german one...
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    Nexon support is awful. I guess you will have to wait until they respond. Which sucks!
    WarRock Beta Player since 2006!
    Mike
  • ldarkapfelldarkapfel Posts: 19Member Beginner
    Yeah especially the last days. I mean if you see my ticket and merge it to the german one so why don't you just help my?

    But the German Support helped me very much. I just want to go on playing...
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    edited June 2017
    Its Nexon... don't expect much from them. I believe Nexon have a support team that works like 3 days a week.

    1 day for Bans etc
    1 day for payment issues
    1 day for accounts
    WarRock Beta Player since 2006!
    Mike
  • ldarkapfelldarkapfel Posts: 19Member Beginner
    Yeah it actually seems like that. Especially they never respond on weekends....
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