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Migration

ArteBionicoArteBionico Posts: 4Member Beginner
edited July 2017 Technical Support
When i check my account migration it says e-mail not valid. Why? I have put the same e-mail for months when i was logging in in the "old" warrock. It's Papaya Games problem or it's Nexon problem? 

Comments

  • AveragentAveragent Posts: 22Member Beginner
    Hello ArteBionico,

    When you migrate your account from Nexon to Papaya Play, you also need a Papaya Play account. The account you always used on Nexon is not the same as your Papaya Play account.

    You have to see it like this, you are connecting your already existing War Rock account with your newely created Papaya Play account.

    I hope I have answered your question and I hope your problem has been fixed.
    Kind regards,

    Astyna (Ingame).
  • ArteBionicoArteBionico Posts: 4Member Beginner
    I already have a Papaya Play account, and it's for this reason i can't understand where it's the problem.
  • XxIKoYouStrxXXxIKoYouStrxX Posts: 8Member Beginner
    i sent a ticket to papaya play it's been 2 weeks now how long it will take??
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    @XxIKoYouStrxX joined the WarRock discord server and PM a GM with your ticket number and I'm sure they'll get onto it for you.

    I'd hate to think how many tickets they have.
    WarRock Beta Player since 2006!
    Mike
  • AveragentAveragent Posts: 22Member Beginner
    @v0nndutch, the number of tickets is not the problem. The problem is
    that they do not have the man power to work on all the tickets. I mean
    if you can't give everyone the support they need, then why offer it at
    all.

    I've made a ticket 6 days ago, in the end I fixed it myself,
    but there is still nobody who answered or replied on it. Same goes for @XxIKoYouStrxX, he is already waiting 2 weeks and still nobody replied..

    That means the support service is really bad.
    Kind regards,

    Astyna (Ingame).
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