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Missing permanent 8th slot after Migration

NefariouzNefariouz Posts: 7Member Beginner
Technical Support
I have a famas retail for the 8th slot that I purchased, I believe during the Gamersfirst era. I migrated that to Nexon and then I migrated my account to Papaya and now my medic kit 2 is gone, my flash bangs and also my 8th slot for my famas retail are gone. Is this a bug? I submitted a ticket and they just told me to buy the 8th slot. I dont want something that I already had just because the migration process took it from me. 

Any solution?
MasteRij0

Comments

  • v0nndutchv0nndutch Posts: 652Member Intermediate
    Submit a ticket, they will assist you.
    WarRock Beta Player since 2006!
    Mike
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    I see you say you submitted a ticket but explain it better, you can try
    buying 8th slot, sometimes it glitches, i've had that issue.
    WarRock Beta Player since 2006!
    Mike
  • p0wner1180p0wner1180 Posts: 451Member Intermediate
    Just submit a ticket, I personally won't buy the 8th slot item to see if it glitches, because you would waste money for something you bought already earlier on the game. I'm sure Papaya will fix this issue.
    MasteRij0
  • MasteRij0MasteRij0 Posts: 0Member Beginner
    Have you got that resolved? Im on the same situation.
  • NefariouzNefariouz Posts: 7Member Beginner
    I've submitted over 3 tickets and no response yet, its been 3 days since. 
  • p0wner1180p0wner1180 Posts: 451Member Intermediate
    Submitting one ticket is enough. Make sure your ticket includes the following information to speed up the process:

    - Your account (ingame) name
    - The item(s) you are missing
    - When you bought the item (roughly, in g1 or in nexon times
    - A screenshot (if you have one) of the item in your inventory
    - A screenshot from the item missing from your inventory

    Once they received all this information, they can assist you in a better way and most likely resolve this issue faster.
  • NefariouzNefariouz Posts: 7Member Beginner
    I have provided all the information you mentioned above. Still nothing.
  • p0wner1180p0wner1180 Posts: 451Member Intermediate
    Unfortunately you have to wait a little longer then... 3 days isn't enough for them to resolve this case. And I think Dream Execution takes a part in this too and that's why it takes so long. But Papaya is working on this for sure and they will fix this issue definitely.
  • NefariouzNefariouz Posts: 7Member Beginner
    Sounds good man, am trying to be patient. I hope they can fix it.
  • [HGM]Lavish[HGM]Lavish Posts: 33Approved Member Beginner
    Hi Nefariouz,

    We are aware some players are having issues with their weapons.

    Also aware that you have already sent in a ticket. Perfect, we promise we will get to it and do our best, but this is not the place to post personal account issues.

    Thanks. /closed
    No, I am NOT the old Lavish.
This discussion has been closed.