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Suggestion section/ ticket system suggestion

RealBanterRealBanter Posts: 9Member Beginner
English
Hi WarRock Administrators & Papaya office swaggers ;),

I know this is the "General" section, I post it here because there is no "Suggestion" section.. Maybe create it? ;)

I came across something odd in your ticket system.
If you want to upload an attachment to your ticket in the ticket system made by Papaya/Vertigo, you see that there is no limited upload size.
For 'lulz' I tried to upload a small video to it size was ~700MB. It took ages (actually I waited 5 min Kappa) and it didn't even upload halfway, while I've 50MB/S upload speed. 

Maybe it is an idea to create a maximum size so it will be uploaded while writing the ticket, for example: max 200MB (to force people only attach screens or something)

Maybe also make a delete button next to it. (you really need to fine tune that.....) example;
image


Comments

  • [HGM]Skateboard[HGM]Skateboard Posts: 231Approved Member Trainee
    Our ticket system doesn't support for this. Sorry, you will have to upload your video on YouTube or a similar website.
    Skateboarding down from Bloc N.I.U. all day long.
  • p0wner1180p0wner1180 Posts: 451Member Intermediate
    Best post ever from an admin so far. Lol.
  • RealBanterRealBanter Posts: 9Member Beginner
    hahaha please don't make me laugh @Skateboard......

    You did read half of the topic then.
    Of course I upload it to YouTube but, we live in 2017.... where everything can be edited/faked. that's why it is useful to maybe upload it, because you can't see on YouTube if it's edited or not. :D 

    Secondly if it's not made for uploading video's to it.... please add it somewhere in the box.... like max 300MB or " Only pictures/Notepad documents" 
  • linkinxerolinkinxero Posts: 174Member Trainee
    The 200 MB or 300 MB isn't even close to the size a picture or notepad document should be lol

    Capping upload to 3 MB at most should be good, but WR screenshots are probably 1 MB? However! This ticket system is for all games, so 3 MB is probably good for the other games.
    Much needed features on a forum
    1. A spoiler tag or otherwise collapsible element.
    2. More flexible tabling.
    3. Not being forced to sign out.
    4. Quoting buttons.


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  • [HGM]Skateboard[HGM]Skateboard Posts: 231Approved Member Trainee
    Hey RealBanter.

    I read the post again, and I don't quite understand what you mean. Could you elaborate further?
    Skateboarding down from Bloc N.I.U. all day long.
  • lilgina1lilgina1 Posts: 6Member Beginner
    How about I suggest that tickets are answered in a timely manner !
       I have had a ticket open since the 2nd about an account migration issue and it is still not resolved , not only that but I have had no response since the 8th ( and that was just to say they are looking into it ) .This is 2 weeks now with an open ticket .... Tomorrow is the 16th and the cut off date for migration , I do Not want to lose my account  , This is not good customer service !
    p0wner1180
  • lilgina1lilgina1 Posts: 6Member Beginner
    WOW !!! 
       Ticket #29257 open 16 days now and counting on a Migration issue , still with no response !
      Is this really how Papaya is going to treat its customers ? 
      I expected better .... but this is just sad .
  • lilgina1lilgina1 Posts: 6Member Beginner
    Well people this is how the support system is going to treat us !
       After 16 days of writing tickets (from August 2 to Yesterday August 18) 2 days after migration closed this is what they did to me about my account .....They waited until it was to late for me to do anything about it to send me this message last night ! I just want to show you all how wrong this is and what we can expect from support system !
    • papayasupportYesterday at 18:58
      ​Hello lilgina1,

      Thank you for contacting Papaya Play Support Team.

      According to our data, the character nickname, lilmama1, has not been found in our system. 

      It seems that it has not been transferred from Nexon to Papaya Play. Did you complete the migration process on Nexon Launcher?

      Should you have any question or concerns, please feel free to contact us again.

      Best regards,
      Team Papaya Play
       


  • linkinxerolinkinxero Posts: 174Member Trainee
    That is absolutely terrible. Time sensitive issues need priority.
    lilgina1
    Much needed features on a forum
    1. A spoiler tag or otherwise collapsible element.
    2. More flexible tabling.
    3. Not being forced to sign out.
    4. Quoting buttons.


    image
    image
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