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Papaya Customer Satisfaction Survey

lefox271lefox271 Posts: 495Member Intermediate
General Discussion
I just got this customer service survey email from Papaya.

LOLOL Any suggestions what I should say?


**************************************************************************************************************************

Hello lefox271,

We'd love to hear what you think of our customer service. Please
take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

Here's a reminder of what your ticket was about:

************************************************************************************

Comments

  • GoosioGoosio Posts: 71Member Beginner
    What to say... how about the truth?
  • HelloAllHelloAll Posts: 701Member Intermediate
    Is there an option for..

    Confused, What support?
    GoosioRhend78
  • AirhaunAirhaun Posts: 182Member Trainee
    I sent in a request ticket around the time the forums became available. A few days ago I finally got a response followed by that survey the next day. I replied with some feedback. They sent me the exact same survey for the same ticket the next day. idk?
  • AirhaunAirhaun Posts: 182Member Trainee
    Two survey request emails I mean.
  • xibwizxibwiz Posts: 77Member Beginner
    Forum support:  Bad, I'm unsatisfied
    Customer service: Not applicable.
    Game service: Not applicable
    Transfer account service: Bad, I'm unsatisfied.
    Squeeze
  • lefox271lefox271 Posts: 495Member Intermediate
    @Airhaun

    It's obviously computer generated mail. There isn't a real person behind it who is actually interested in the answer.

    Giving a neg response just upsets a computer who never hurt anybody :))
    Rhend78
  • patersmith66patersmith66 Posts: 503Member Intermediate
    I was not going to post this .. but since someone else started..

    the short version of My reply...

    GMBenya,
    Thanks for your request for input.
    If I only have two choices, the answer is bad.
    This is not actually  what I want to say, but it is the closer to the correct answer than good.  
    You cannot be unsatisfied with something that you did not pay for. I did not pay 
    for anything.
    if "customer service" is the free flow of information to the UWO player base,
    I think that I speak for a large portion of the players from UWO, when I say that
    they are generally dissatisfied with the customer service/flow of information.  
    -------------------------
    Since no reason for the transfer was given... 
    Once Papaya announced that the old OGP equipment and skills would not be restored, 
    a portion of the server population transferred their anger from OGP
    to Papaya, because Papaya had the choice of what do next in their control.
    -------------------
    Papaya would have done well to let OGP close suddenly and stay closed for 2-3 days before coming online buying OGP's forums and announcing  that Papay (as a saviour) had picked up the game.
    All of the anger with OGP would have stayed with OGP and Papaya would be the Hero because A reset is better than no game.
    lefox271Rhend78xibwiz
  • lefox271lefox271 Posts: 495Member Intermediate
    I don't want to rehash all those issues about the wipe. I've accepted it and moved on.

    Yep you are right about the real problem being information flow. Most anger gets diffused when you talk to people.

    My ticket was about Steam and account transfer. I still don't know if I'll get the founders stuff, and if so when. At the very least they should have put a message on the game page telling us what to do, and providing the link to the application.

    Perhaps they're just a small team and they've got too much to do.

    JUST GIVE ME MY GAME BACK
    crash941
  • WesDoobnerWesDoobner Posts: 761Member Intermediate
    All of the anger with OGP would have stayed with OGP and Papaya would be the Hero because A reset is better than no game.


    That actually might be close to the truth from what I have seen posted lately. I have heard (seen posts) that there was a breakdown in the negotiations between OGP and Papaya on the transfer, and Papaya had to go directly to KOEI to get the game, and that has something to to do with why character data is not able to be transferred. That may not be correct, but I heard it on the internet so let's at least check into it.
    Rhend78
    May the winds blow you well
  • triston06triston06 Posts: 0Member Beginner
    Horrible, can't even get the forum right.
  • xibwizxibwiz Posts: 77Member Beginner
    You cannot be unsatisfied with something that you did not pay for. I did not pay 
    for anything.

    This is totally incorrect, because we are not receiven charity, neither is a non profit service.
    Right now we are all potential costumers, and specially everyone that used astro or nc service before paid for our stuff. So keep us unsatiesfied is killing the chicken that gives their golden eggs.
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