It depends on the topic of the ticket. If it is account related I think that it will take more than you could expect. In addition, I guess that there is a lack of staff, since they are looking for more HGM. Just wait.
As Crucial said, it just depends on the topic. For example, if you're having technical issues, depending on the issue you'll get a faster or a slower answer. We just can't tell you an average response time.
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