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Problem support Warrock

wr5846wr5846 Posts: 22Member Beginner
Technical Support
Hi everyone I want to report a problem on the support website.
Watch the video:

I wanted to know if other warrock players have the same problem.
when I have to send a ticket request the site logs out on its own.
The same thing if I go to select the ticket historian, the site log out on its own.

Comments

  • p0wner1180p0wner1180 Posts: 451Member Intermediate
    I just tried it and I do not log out. Maybe they fixed it by now?
    GMBuffy
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    As above this may have been fixed, but I've had a few problems with Papaya's website recently, try deleting all your history and re-install your browser, this worked for me.
    GMBuffy
    WarRock Beta Player since 2006!
    Mike
  • GMBuffyGMBuffy Posts: 142Member Trainee
    Hello wr5846 ,

    If you are still having the issue and trying it several times does not work, please clean the cache of your browser and try using a different browser. You can also try to reinstall your browser, as v0nndutch mentioned already.
    I hope one of these solutions work for you, please let me know if the issue persists. 

    Regards, 
    GMBuffy
  • [HGM]Caronte[HGM]Caronte Posts: 323WR GM Intermediate
    Hello wr5846,

    Please try also with incognito mode. It should works.

    Regards,

    [HGM]Caronte

    Regards,

    [HGM]Caronte
  • wr5846wr5846 Posts: 22Member Beginner
    Problem solved.
    thank you all for your help.
    v0nndutch
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    @wr5846 no worries glad we could help.
    WarRock Beta Player since 2006!
    Mike
  • wrreitze6wrreitze6 Posts: 8Member Beginner
    The problem I have with papaya support is that they just aren't helping me.
    EAC keeps banning me from the game, straight after account creation I can play like 2 minutes..
    I tried redownloading warrock, I tried running warrock without any other programs running.

    Its been 2 weeks now, since I have contacted EAC and Papaya about this issue.
    And I have yet to recieve an answer..

    EAC didn't respond at all, and the HGM's are just useless.. 
    So if anyone here could help me out with a solution, I would be gratefull...
    Since I have been unable to play WR for the past 2 weeks and counting..

    All because EAC is in charge of the accounts, and Papaya can't do anything. But EAC won't reply.. 
    I am pissed off, since this shouldn't take this long..
  • wrreitze6wrreitze6 Posts: 8Member Beginner
    edited December 2017
    Edit by HGM
  • [HGM]Caronte[HGM]Caronte Posts: 323WR GM Intermediate
    edited December 2017
    Hello wrreitze6,

    I'm sorry to hear that and I apologize for the inconvenience. But as already you know, you have to contact EAC because your ban is made  by them.

    Regards,

    [HGM]Caronte

    Regards,

    [HGM]Caronte
  • wrreitze6wrreitze6 Posts: 8Member Beginner
    I contacted EAC 2 weeks ago. Still haven't heard anything from them.. 
    And all you guys say is contact EAC..

    I already send 20 tickets, but they just don't reply.

    I even reinstalled windows, but I still get banned..

    You call this normal? Wait a month for EAC to maybe respond to the situation?
    I call this bullshit, papaya just has the worse support system I have ever seen.

    Waiting 2 weeks and counting to get a reply from a company papaya let in full charge over accounts?
    Thats just weak.,

  • wrreitze6wrreitze6 Posts: 8Member Beginner
    @[HGM]Caronte, you keep telling me to contact EAC, while I already said I first contacted them 2 weeks ago, and they haven't replied yet. Every account I make gets banned right away after account creation, aka there is no way for me to play WR atm. And all you HGM's keep saying is; Contact EAC, we can't do shit. I CONTACTED THEM 2 WEEKS AGO FOR THE FIRST TIME, AND THEY NEVER REPLY TO ME!?. Is it normal for a company to just sit back and wait 2 weeks and counting to reply to someone who can't play the game anymore?

    Papaya doesn't seem bothered at all with the fact a company they hired, is now constantly banning me without any reason what so ever, and they can't seem to answer my tickets..
    I feel like I'm surrounded by mentally challenged people here, that want the game to go extinct.

    Sorry but I am pissed by the fact that the company owning the game is just litterally telling me to fuck off. WORST WR OWNER IN HISTORY. SELL THIS FUCKING GAME ASAP! 
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    Papaya should be able to over-rule EAC's bans in extreme circumstances... That's a bit of a poor show to be honest.

    Think a GM from Papaya should reply to you, and not a HGM.
    WarRock Beta Player since 2006!
    Mike
  • v0nndutchv0nndutch Posts: 652Member Intermediate
    @GMBuffy Please help this other guy, maybe you can get in contact with EAC.
    WarRock Beta Player since 2006!
    Mike
  • [HGM]Caronte[HGM]Caronte Posts: 323WR GM Intermediate
    Guys, it's not allowed talk about bans in our forum.

    We can continue via ticket.

    -Closing.

    Regards,

    [HGM]Caronte
This discussion has been closed.