pet socket and 13th Dekaron emblem bug

acquired my pet mordresh and bat cat with slot put magic pet stone in it then the moment I had a pet cancel removed the stone and stone was gone same as the slot , the moment I'm adding socket it says pet not eligible for socket .2 months and counting still not solved.pets before once slotted can always add slot in it

opened 10 boxes random 13th dekaron  S emblem

1x advance orange

2x malakite

1x holy water

6x 13th emblem  S lucky box

opened 6 boxes straight away and last box  had permanent emblem don't have a  chance to screenshot it I was disconnected straight away says bug. I just had a glimpse of this permanent emblem and that the last of it.

I can still log in but the moment I open my inventory and storage I automatically disconnected and saying bug.

now I don't know what's happening in my inventory and don't even have a clue what I'm wearing.

Asking for help and support 

respectfully yours,

perks0511