
cant leave feedback for ticket support

on the automated mail asking for support:
How would you rate the support you received?Dear xxxx:We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a reminder of what your ticket was about:
Is not possible leave feedback because the links given are broken:
Access to support.papayaplay.com was denied
You don't have authorization to view this page.
HTTP ERROR 403