Keep Dc when I leave personal shop open......

Comments

• GMbonovoxx Posts: 104Admin Trainee

  May 2020

  We've been having an increase in DC's since Helion's launch, but they are still random and rare. If you can, please send us a support ticket so we can track the issue and see if there's a pattern from users experiencing it, so we can resolve it at its source.

  The car's on fire and there's no driver at the wheel
  And the sewers are all muddied with a thousand lonely suicides
  And a dark wind blows
• BillyHall Posts: 1Member Beginner

  May 2020

  how do i send a support ticket? also found i cant accept some NPC main quests. when i click confirm it doesnt accept it?
• paradisiac95 Posts: 11Member Beginner

  June 2020

  Hi BillyHall, 

  
  

   That sounds like there is an increased ping/ms.
  
  In order to create a support ticket, use https://www.papayaplay.com/portal.do?tp=support.request.

  
  

  Make sure to include information such as:

  
  

  - Maps in which you’ve experienced lag or disconnect

  - Quests you are experiencing an issue with

  - Use the following tutorial to provide deeper insights into the issue (deeper network insights): http://forum.papayaplay.com/index.php?p=/discussion/360437/connection-issues-let-us-help-you

  
  

  If you can’t manage to follow the tutorial in link above, provide the speedtest results after you experience the issue.

  
  

  Kind regards,

  paradisiac