An error with fashion shop

Kin9star

I purchased Gatia Sue's Stone on fiashon shop around 12:15 CEST TIME. A error appeared and Ltc has been reduced,but item(Gatia Sue's Stone) did not appear on my cash inventory.
Please investagte and return a stone to me, Thanks.

Account number: Kin9star 
Character name: Lata1e

Thanks a lot!