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Home › Dekaron › Technical Support
Home › Dekaron › Technical Support
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I have not posted on this forum since when papaya took over because i posted several times on my experience with this issue along with sending ticket after ticket in explaining to the company what is happening. Here is my recap since then:
I still have problem logging in, and this is what happens, load the game, put in my ID and password, 2nd password, takes me to the character screen, pick a server, click "CONNECT", get taken back to the login box most the time, sometimes it works. I tried several testing by either opening 2 games at once as someone suggested or by waiting awhile before actually clicking "CONNECT" to get into the game. It seems to be random whether if it wants to work or not. I have a xfinity comcast modem box, I read from this post that its about certain hard wire connections, ect. So then I tried to connect directly to a router and it actually allowed me to get into the game more then when I was connected to the xfinity comcast modem. I have also read here that faster internet connection seems to be the problem. There is many theories but we know with the other game companys it can be repaired.
Here is another theory-Im not sure if this could be relatable but when papaya started I made a forum account to post on my issue on logging in and keeping up with everyone else having same issue. for the past 3 months I noticed I couldnt make a post anymore. The font bar would be showing invisible so i couldnt click them and when I tried to post it would say "body required". I contacted papaya several times and they suggested clear my cache or try a different browser. I couldnt believe doing any of those would work because i havn't changed anything on my IE browser. I downloaded fire fox browser and now I can post. So for once they did suggest something to resolve a problem, only I like using IE more. My theory is though, even though their server is rejecting most of us from getting into the game, and i hate to admit it but we have to find something on our side to be able to by pass(legal ways) their server trouble. Just as me using a different browser in being able to post, something from their end doesnt agree with whatever the problem on our side is contradicting. for along time and even now they suggest things from our end, when even some players dont experience this login issue at all, so i think that is what confuses them. The question is, why are there some players who dont experience it at all and 70% of us do? It was frustrating when they would suggest its something on my end and not theirs because if they changed their server codes, i believe it could be resolved for good. I believe its like some have said, its hard wire connection issues, code related, or i also think they need to change their server in being able to agree with all locations. OR they need to add a 4th server because everyone loves to crowd DV because its the place to be to buy and sell items. I was told by a friend that the possibility it makes us disconnect from trying to log in because each server has a certain number of players to be on that 'server' so when the server hits the limit, it doesnt allow you to get there. a good portion are on kalibus, and very few on non pk, and yes you can disconnect trying to log in from any of them, so possibly the limit of players isnt the right theory.
There are many possibilitys and i wish papaya would look more into it and get a team to change from their end so even if our end doesnt agree, it still works.
If everyone could post what browser they have installed the game, it would be interesting to see the results of those having this issue could possibly be from the browser? which wouldnt make sense because it would usually depend on the performance of your computer but maybe not. I was also thinking if my issue trying to post was based on the browser I was using, could it also be from the download? Maybe relatable, Im kind of curious now in trying the download from a different browser but I would like to see players post their browser first XD just a thought all, trying to find solutions!